Our Returns & Exchanges policy allows you to return or exchange your purchased items within 30 days from the date of delivery. Please review the following sections for detailed information:
Eligibility
You can initiate a return or exchange within 30 days from the date of delivery. All items must be in the same condition as when you received them. Please note that customized items are non-returnable and non-exchangeable.
All our products are handcrafted using natural wood materials. Due to the nature of handmade items and the materials they are made from, minor variations in color, texture, and finish are common and inherent to craftsmanship. Additionally, natural wood materials may exhibit unique patterns and grain structures, which add to the distinctive character of the product rather than being considered defects. These unique differences do not indicate or imply any flaws in the product.
Return Process
Before returning the item, please contact us to notify us of your intent. Once confirmed, you can send the item to our warehouse address.
Processing Time
Please allow 7 to 14 business days for us to process your returned items upon their arrival at our facility. Once received, we will begin the refund process.
Shipping Cost
The initial shipping cost is non-refundable. The cost of return shipping for returns and exchanges is the customer's responsibility. However, if the return is due to our error (an incorrect or defective item), we will cover the return shipping cost.
If you have any further questions or require assistance with the return and exchange process, please reach out to our customer support team. We are committed to providing excellent service and ensuring your satisfaction.
Email: Handicraftviets@gmail.com
For additional contact information, you can check out here.